Driving Growth and Efficiency in a Large Family-Owned Business

August 4, 2024

Overview

Thrivence collaborated with the client, a family-owned professional services company, to provide strategic planning and execution support aimed at driving growth and operational efficiency. Over a year and a half, Thrivence facilitated the development of a comprehensive strategic plan and assisted in its implementation, ensuring the company was unified and focused on its goals.

The Ask

The client faced several challenges, including operational inconsistencies and high turnover rates among service technicians. The company needed a strategic plan to address these issues, unify the organization around a common vision and mission, and enhance its growth both in revenue and geographic footprint. Additionally, the company struggled with the integration and consistent execution of services across multiple locations.

Solutions

Thrivence approached the project in two phases:

Strategic Planning:
- Facilitated a comprehensive strategic planning process involving input from all areas of the organization.
- Developed a revised mission and vision, along with three main goals and nine strategies to achieve them.
- Created an action plan detailing specific activities, timelines, and responsibilities to ensure the strategic plan’s successful execution.
Execution Support:
- Provided ongoing advisory and coaching support to the client’s leadership team.
- Facilitated team training sessions focused on key areas such as accountability and risk mitigation.
- Acted as a mediator to address internal conflicts and ensure smooth implementation of the strategic plan.

Results

A clear and unified strategic direction for the company.
Improved focus and clarity, reducing the number of active projects by 90%.
Enhanced collaboration and understanding among the leadership team.
Positive feedback from team members, recognizing the value of the strategic plan.

Key Takeaways

Comprehensive Planning: Thrivence’s facilitated strategic planning process helped the client identify and address key challenges and opportunities.
Unified Vision: The revised mission and vision provided a clear direction for the company.
Focus and Clarity: Reducing the number of projects to a manageable number allowed the company to prioritize and achieve its goals.
Advisory Support: Ongoing coaching and advisory support were crucial in addressing internal conflicts and ensuring effective implementation.
Operational Efficiency: The strategic plan and its execution aimed at improving consistency and service quality across geographically dispersed offices.